Find below a list of the most frequently asked questions and their answers.
It’s the most popular online platform for a house owner to rent his property (from a room to a whole building) for a short time and, respectively, for a guest to find the right accommodation to stay around the world.
Because it is an easy and smart way to earn money from your house.
There is a growing demand, and there are already more than 900,000 houses in 190 countries rented this way. Additionally, more than 50% of reservations are made in Europe.
Depending on the property and the bookings, a house can earn from € 2,500 to more than € 10,000 in one year.
* The above rates are calculated for an apartment with an average price of 50 € per night and the average booking of 5 to 15 days per month.
All you have to do is fill out the Form of Interest and send us as many photos as you can of your property.
We will advise you on the appropriate service package according to the characteristics of your property and even advise on how you can make it stand out from the rest of the properties in the area.
Once we begin with our collaboration, you will simply watch your money increase in your bank account.
Sparrow fully handles the registration and management of the property through the Airbnb platform, as well as the evaluation, communication and arrangements with prospective guests, their welcoming and reception service. It provides tourist guides to each tenant, as well as the perfect and constant control over the registration of your property *.
We also manage the cleaning of the house before and after the guests leave with a separate fee. We offer our customers complete solutions and thus the full maintenance of the property could not be excluded from our service packages.
* In addition to the rate on bookings in our service packages, there is a fixed charge for registering an Airbnb listing that includes professional photography and the tourist guide design and creation. To register your house on extra platforms besides Airbnb (TripAdvisor, HomeAway, etc.) there is an extra charge of 50€ per platform.
Because each platform offers access to a different guest audience. Airbnb is included in the main channels we work with, due to popularity, but at the same time, there are other platforms that are just as popular, for example, HomeAway and FlipKey. By promoting your property on multiple channels, you will get more bookings and therefore more income.
Once an apartment is ready for rent, we need approximately 10 days to complete all Airbnb registration procedures.
From the very first month, you will start making money!
It will be our pleasure! Sparrow already works with many owners who rented their properties through Airbnb, before working with us and has managed to dramatically increase the quality of their services. This means a lot more bookings and Superhost status for the owner!
Of course, we can. Sparrow can manage the e-administration of properties in locations outside Athens. We already do so successfully with our customers located across the country.
At the end of each month, you will receive the monthly statement based on your property’s bookings, as well as Sparrow’s service invoice. This way you will be in control of your income.
Airbnb verifies both the guests’ and hosts’ information for transparency and security. A profile photo, a confirmed phone number and a confirmed email address are required.
For extra security, we review the guests' history and verify their identity prior to booking.
Of course, you can. Just let us know about the rules you have set. We will add them to your property profile and we will take them seriously into consideration during the guests' evaluation phase.
The Full Management package includes check-in / check-out services. Once the guest's reservation has been completed, we will send him a thank you email with information such as the exact location of the apartment and what he should know about the port and airport distances, the cost of taxis and public transportation, routes and other useful information.
We keep in touch with him about how he wants to get into the house. Some guests prefer a key delivery to a neutral location, others want to receive the key from a lockbox while some prefer a personal contact and a guided tour. Whichever way they choose, we will help the guest in the best possible way.
At check-out, an employee of Sparrow is at your apartment to pick up the keys and check for any damage caused by your guests or due to normal wear and tear. We keep a record of the findings, we keep you informed and we arrange the repair or replacement, always with your approval.
Finally, a few days after the guest leaves, we communicate with him by email and ask him to write his impressions during his stay. Positive reviews are very important for the success of the property and future bookings, but even the least positive will help you improve the hospitality services even more.
There are no frequent accidents to Airbnb due to the effective control of the tenants' profiles. However, the host is covered for any case by Airbnb. The Host Guarantee covers up to $1,000,000 in the event of property damage, while Host Protection Insurance provides liability coverage of up to $1,000,000 for each respective entry. At the same time, it offers 24/7 support to the hosts.
Along with the insurance coverage by Airbnb to its hosts, Sparrow goes one step further to the protection of its customers. Through its network of affiliates, it offers special insurance programs, specifically designed for real estate under a short-term lease. We want to be sure that we cover even the slightest chance of damage to your property because we want you to feel twice as safe and be covered in any case.
The maximum coverage is $1,000,000 (approximately €800,000) depending on the location of the listing, and some conditions, restrictions and exceptions may apply.
Learn more about the terms and conditions.
The Host Protection Insurance Program is the primary insurance coverage for incidents related to a stay via Airbnb and is made available to all hosts regardless of any other additional insurance programs that may occur for the property.
Below you can find some examples of cases covered by the Host Protection Program:
Here are some examples of cases not covered by the Host Protection Program:
Deliberate acts and malicious actions, the outcome of which is not an accident.
The Host Protection Program applies to all countries and hosts worldwide.
Of course, you can. Just let us know as soon as possible and if the specific dates are available, we will "block" them in the booking calendar so that there will be no double reservation from a guest.
